The Nuts Company · Lagos, Nigeria

Nutshell — live demos

A real Nigerian cashew business, digitized: a modern store, WhatsApp commerce closed by an AI, Paystack payments, and live analytics. Tap any screen to enlarge.

Hero demo · real footage

A WhatsApp DM, closed by AI — end to end

Filmed on a real phone. No human agent touched this — the AI answered, priced, and took the order.

Customer: “Do you have a gift tin?”
AI replies with real products, prices & live stock
Order placed → AI sends a Paystack checkout link
Paid by card → order confirmed, ₦18,000

01 · The customer

A store that sells, on any phone

The 2016 brochure site becomes a real storefront — twelve products in retail packs and wholesale grades (W240 / W320), priced in ₦. Browse, pick a pack size, and check out.

Shopping the store Live — the same brochure business, now a real storefront: browse → pack size → cart → checkout.

02 · How the business runs it

One inbox, with the AI and the humans together

The AI’s replies land in a shared inbox where staff can step in anytime — plus live operations and conversation analytics.

Agent inbox showing the WhatsApp conversation — **Shared agent inbox Live** — the AI handled this WhatsApp sale; staff can jump in anytime (Reply / Private Note).

Live operations dashboard — **Live operations Live** — open / unattended / pending, conversation-traffic heatmap, agent status.

**AI conversation insights Live** — every chat sorted by intent, product interest, DTC vs B2B, and outcome.

The other half of the story — the workforce to roll this out.

Next → learning with court